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One of our virtual assistants forwarded an email she received from her dog’s vet clinic. In the email, they were asking their clients for testimonials in the form of Google Reviews.
In the email they take the time to educate their clients on how to do the review, explaining that the process is different depending on what tool you’re using – regular computer vs mobile device. Since so many people are accessing the web from mobile devices these days, this is a great way to ask your clients for a Google review, and explain exactly how to do it at the same time.
Here is a portion of the email requesting Google Reviews:
We at [Animal Care Center] are always enthusiastic to be at your service. Hopefully we have delighted you so far and have far exceeded your expectations; if so one of the kindest compliments we can receive from you is a testimonial! Since Google is most people’s go to search engine, we’d love it if you could go on there and write a little something about us. Google, in its infinite wisdom, has decided to make the process different for those on mobile devices than those on their computers, so depending on how you are reading this email, click the appropriate button below. Either way the process should take less than 90 seconds and only requires a Google account, you won’t have to create anything new!
On your computer? Click the button to leave us a review!
On your phone? Click the button below to leave us a review!
For some reason Google decided to make it a little less intuitive to leave a review from your phone. Click the button and it will open up your browser; when prompted choose “Maps” or “Google Maps” – NOT your browser the second time – otherwise you can’t leave a review. Just click on our name at the bottom of the screen, scroll down till you see “Rate and Review”, click on a star, and let us know your feedback! (Sounds complicated, takes less than 30 seconds)
If you are looking for ways to get your clients to write more Google reviews, this is one way to ask and educate at the same time!
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This is a very good post. Asking alone isn’t going to do it. Showing people how to do it is the key so they can not only do it but learn from you to do the same. Reviews are very important. If you have provided a good service and not capturing it then it is like you are doing the business the old ways.
I will reference this in a blog I will be writing. Thanks.